 Knutepunkt Sørlandet: DuViTo
| SUMMARY |
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| Field of action |
Service-centre with universal design
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| Aim of project |
Improve public service within the Health, Care and Social Sector |
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| Location |
Kristiansand city centre (urban) |
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| Size |
420 sqm |
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Actor/Lead management
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Municipal Health, Care and Social Sector |
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| Cooperation |
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| Timing |
Finished in 2003 |
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| Financing |
Public funds |
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| Contact |
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PHOTOS
Click on a picture to launch the image gallery (6 Photos)
CHALLENGE
Initiated from the municipality, an internal project group came up with an idea of a service centre where universal design should be in focus.
A challenge in forming the centre was that universal design should not be visible.
AIM OF THE PROJECT
The main aim was to design a centre with an “invisible” universal design with the customer in focus served by a professional staff.
DESCRIPTION
DuViTo could be translated into YouWeTwo and symbolizes that it is an interaction between the individual and the personal staff at the service centre. The interior is extremely pleasant, and in order to be visible and meet the users with respect, you are welcomed by a uniformed staff characterized by openness and friendliness. The open space is decorated by modern art, flowers and lighted candles.
Every member of the staff can handle most of the 75 different services offered to the public. Altogether they speak 9 different languages.
The users are approached by modern technology like a talking interactive adjustable web page. The management is and has been process orientated. Therefore new technical solutions with a universal approach have been adopted “along the way”.
ACTOR/LEAD MANAGEMENT / COOPERATION
The Health, Care and Social Sector within the municipality got in the lead, but the centre itself, in particular the technical facilities, has been designed in cooperation with the different user groups.
EXPERIENCE
The experience gained from this project has been astounding and may serve as an example to other service centres. Other sectors within the municipality are making use of this experience in designing their own service centre.
The centre was honoured with a prize as “The universal Design centre of the year” for 2008 based on the fact that the centre has made it possible to serve any customer regardless of their handicap.
TIMING
The projekt has started in 2002 and the building was finalized in 2003.
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